Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Solitu, operated by Reaching Futurity Ltd (“we”, “us”, “our”), a company registered in England and Wales (company number 11805801, VAT number GB391188082), registered office at 1 Doolittle Yard, Froghall Road, Ampthill, Bedfordshire, MK45 2NW. By creating an account you agree to these Terms in full.

Solitu is a business-to-business (“B2B”) service. By signing up you confirm that you are acting in the course of a business, trade, or profession. If you are in fact acting as a consumer, the consumer provisions in section 3 apply to you notwithstanding anything else in these Terms.

Solitu is a subscription service. New accounts begin with a 60-day free trial, with no payment details required to start. At the end of the trial you may subscribe to a paid plan to continue writing to your account.

If you do not subscribe, your account is not deleted. You keep read access to your data and the ability to export it, indefinitely and free of charge. Creating and editing records requires an active subscription.

While the service remains in early access:

• Features may change, be added, or be removed as the product develops
• No service level agreement (SLA) applies
• We will give reasonable advance notice of any material reduction in functionality

Where we have made a founding-user pricing commitment to you, we will honour it for as long as your subscription remains continuously active.

Plans and prices. The available plans, their prices, and the billing period are those shown at the point of purchase. Prices are exclusive of VAT unless stated otherwise; VAT is applied at the rate applicable to your location at the time of payment.

Payment. Payments are taken by our payment processor, Stripe. We do not store your card details. By subscribing you authorise recurring charges for the plan and billing period you selected.

Renewal. Subscriptions renew automatically at the end of each billing period at the price then applicable to your plan, until cancelled.

Cancellation. You may cancel at any time from Settings, which opens the Stripe customer portal. Cancellation takes effect at the end of the billing period you have already paid for; you retain full access until then. We do not provide pro-rata refunds for a partially used period except where required by law.

Price changes. We may change our prices. We will give you at least 30 days’ notice by email before a change takes effect for your subscription, and you may cancel before it applies. A founding-user rate, where granted, is not subject to increase while your subscription remains continuously active.

Failed payments. If a payment fails we may retry it and will notify you. If it remains unpaid, write access may be suspended. Your data is retained and remains readable and exportable.

Cancellation rights for consumers. If you are contracting as a consumer rather than in the course of a business, you have a statutory right to cancel within 14 days of subscribing. By starting the paid service immediately you agree that we may begin supplying it during that period, and you acknowledge that you will lose the right to cancel once the service has been fully performed. This does not affect your other statutory rights.

• You are responsible for maintaining the security of your account credentials
• You are responsible for all activity that occurs under your account
• A Solitu workspace is used by one person. You may create separate workspaces (for example, one per business you operate), but accounts are not shared and credentials must not be given to anyone else
• You must notify us immediately of any suspected unauthorised access
• You must be at least 18 years old to use Solitu

You may not use Solitu to:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of any third party
• Upload or transmit malware, viruses, or any malicious code
• Attempt to gain unauthorised access to any system or data
• Process personal data of third parties through Solitu in a manner that violates applicable data protection law
• Resell, sublicense, or otherwise commercialise access to Solitu
• Reverse engineer, decompile, or disassemble any part of the service
• Use automated tools to scrape, crawl, or extract data from the service

We reserve the right to suspend or terminate accounts that breach these restrictions.

You retain full ownership of all data you input into Solitu - client records, timesheet entries, invoices, and any other content (“Your Data”).

You grant us a limited, non-exclusive licence to process Your Data solely to provide the service to you. We will not access, use, or disclose Your Data except as necessary to provide the service, comply with the law, or as set out in our Privacy Policy.

You can export your data at any time from Settings before you delete your account. When you delete your account, we hard-delete your data from our live systems immediately; it is not retained afterwards, except billing records (your billing email and payment history held with our payment processor, Stripe), which we retain for as long as tax law requires. Encrypted backups age out on their normal rolling schedule (see the Privacy Policy). Export first if you need a copy.

Where you use Solitu to process personal data for which you are the controller (for example, data about your employees or subcontractors), this section constitutes the Data Processing Agreement (“DPA”) required under Article 28 UK GDPR. You are the controller; we are the processor.

Particulars of processing (Article 28(3)):

• Subject matter and duration: processing necessary to provide Solitu to you, for as long as your account exists. On deletion of your account, data is removed from live systems immediately (see section 6).
• Nature and purpose: storing, organising, retrieving and transmitting the records you enter - time entries, clients, projects, invoices and documents you forward to your capture address - and, where you connect them, transmitting that data to the accounting and project-management tools you choose.
• Types of personal data: business contact details (names, email addresses, postal addresses, company details), the content of records and documents you enter or forward, and any personal data contained within them.
• Categories of data subject: your clients and their contacts, and any other individuals whose details you choose to record.

We agree to:

• Process personal data only on your documented instructions
• Ensure that staff authorised to process personal data are bound by confidentiality
• Implement appropriate technical and organisational security measures (as described in our Privacy Policy)
• Only engage sub-processors listed in the Privacy Policy. We will give you at least 30 days’ notice before adding or replacing one. If you reasonably object on data protection grounds, you may terminate your subscription and we will refund any period paid for but not used
• Not transfer personal data outside the UK or EEA except where the transfer is covered by Standard Contractual Clauses, the UK International Data Transfer Agreement, or an adequacy decision, as described in the Privacy Policy
• Notify you without undue delay on becoming aware of a personal data breach affecting your data, with the information you need to meet your own notification obligations
• Assist you in fulfilling data subject rights requests, breach notifications, and regulatory obligations insofar as reasonably possible
• Delete or return all personal data at the end of the service relationship
• Make available the information necessary to demonstrate compliance with Article 28, and allow for and contribute to audits and inspections conducted by you or an auditor you appoint. Audits are limited to once in any 12-month period unless required by a regulator or following a personal data breach, must be on reasonable notice, and must not disrupt the service or compromise the confidentiality of other customers’ data
• Inform you if, in our opinion, an instruction you give infringes UK GDPR or other applicable data protection law

You confirm that, as the controller, you have a lawful basis for processing any personal data you input into Solitu.

Solitu and all associated software, design, trademarks, and content are owned by Reaching Futurity. Nothing in these Terms transfers any IP rights to you.

Solitu integrates with the accounting and project-management tools you choose to connect. Your use of those integrations is also subject to the respective third-party terms of service. We are not responsible for the availability, accuracy, or conduct of third-party services.

To the fullest extent permitted by law:

• We exclude all liability for indirect, consequential, or special loss, including loss of profit, loss of data, loss of business, or loss of goodwill
• Our total liability to you in connection with these Terms shall not exceed the greater of (a) the fees paid by you to us in the 12 months preceding the claim, or (b) £100. Where you are using the service during the free trial and have paid us nothing, the £100 figure applies

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

The service is provided “as is” and “as available”. We make no warranty that the service will be uninterrupted, error-free, or fit for any particular purpose. Solitu is not a substitute for qualified legal, accounting, or financial advice.

Either party may terminate by giving written notice. We may terminate immediately for material breach of these Terms or the Acceptable Use provisions in section 5.

On termination, your right to access the service ceases, except that your ability to read and export data you have already entered continues as described in section 2. Sections 3, 6, 7, 8, 10, 11, and 14 survive termination.

We may update these Terms. We will give at least 30 days' notice of material changes by email or in-app notice. Continued use after that date constitutes acceptance of the revised Terms.

These Terms are governed by English law. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising under or in connection with them.

Reaching Futurity Ltd
1 Doolittle Yard, Froghall Road, Ampthill, Bedfordshire, MK45 2NW
Company number: 11805801
hello@solitu.io